Recaptured trust. The event laid the groundwork for vendors to redesign key employee experiences to rebuild loyalty and trust—a chief priority for the corporation’s new CEO.
Experiential learning. An intentionally crafted environment created a high-energy, immersive learning experience that attendees, including many health benefits veterans, described as one of the best summits they have attended.
Empathy simulation game. An employee simulation game based on real employee feedback helped vendors gain empathy for employees in the frustrating, fragmented benefits experience.
Designing meaningful change. Human-centered design workshops engaged vendors through experience mapping and service design around chronic disease management, retirement, and end-of-life care.